Terms & Conditions
The following General Business Terms and Conditions (“General Business Terms and Conditions”) regulate the relationships of parties to a purchase agreement entered into by and between company NORW8 s.r.o., ID number 44074891, with its registered office at Lopenícka 12129 / 7A, 831 02 Bratislava – Nové Mesto, is registered in the Commercial Register of the District Court of the District Court of Bratislava I, section: Sro, file no. 51611 / B as the seller (‘NORW8’ or ‘seller’) and, on the other hand, is the buyer, who may also be a consumer (‘the buyer’).
Purchaser is a consumer or an entrepreneur.
Consumer is a private individual acting in a private capacity, entering into an agreement or otherwise dealing with NORW8.
The legal relations with the consumer not expressly regulated by these General Business Terms and Conditions are governed by the relevant provisions of Act no. 40/1964 Coll. Civil Code and related regulations.
For the purposes hereof, an entrepreneur is an individual acting in compliance with the preceding sentence as part of one’s own business. If completing the registration number in the order, the entrepreneur acknowledges having been bound by the rules stipulated in the General Business Terms and Conditions for Entrepreneurs.
The legal relations between Entrepreneur and Purchaser are not expressly governed by these General Business Terms and Conditions or the contract between Entrepreneur and Purchaser, they are governed by the relevant provisions of the Act no. 513/1991 Coll. Commercial Code, as well as by related regulations. In case of any differences between the General Business Terms and Conditions and the individual agreement, the text of the agreement shall prevail.
By placing the order, the Purchaser acknowledges having been familiarised with these General Business Terms and Conditions prior to entering into the agreement, namely with the representations and warranties given in Part II hereof, as well as with the Claims Code and Delivery Information constituting an integral part hereof, and explicitly agrees to the same in the wording valid and effective as at the moment of placing the order. The Purchaser acknowledges that the registered trademarks, trade names, company logos, etc. of NORW8 contractual partners cannot be used by the Purchaser by virtue of having purchased the products offered by NORW8, unless a specific agreement individually provides otherwise.
When accepting the goods and/or services, the Purchaser is issued an invoice including the basic details of the agreement. The Purchaser will obtain a General Trade Conditions (GTC) copy as an attachment of the order confirmation to the specified e-mail address. An invoice containing essential contract information, including receipts according to the registration of sales and tax records law will be provided to the customer in the form of a link to the Invoice download. References to the Listed documents are sent to the Purchaser’s e-mail address, which the Purchaser includes in the order, or available upon signing into the Purchaser’s user profile in the My NORW8 section under My purchases. If you are interested in obtaining an invoice in paper form, you can use our contact form.
II. Pre-Contractual Representations and Warranties
NORW8 represents and warrants that:
1. The Purchaser is required to pay the purchase price before accepting the goods from NORW8 or make an advance or similar payment for specific services if the same are offered by NORW8 and requested by the Purchaser.
2. NORW8 enters into no ongoing contracts. If such contracts are facilitated by NORW8, the Purchaser is informed about the shortest binding term of such contract by the provider in question, along with the price (or method of its determination) charged in one billing period (being at all times one month if such price is constant).
3. The prices for goods and services displayed on the website operated by NORW8 are quoted incl. VAT, with all statutory fees (if any). Shipping costs, however, vary with reference to the selected shipping method, carrier and payment method.
4. Purchasers/consumers can and may withdraw from the agreement (unless otherwise stipulated below) within a period of 14 days commencing on the day of:
i. receiving the goods (purchase agreements);
ii. receiving the last delivery (agreements for the purchase of several types of goods/delivery of several parts)
i. provision of services performed by NORW8 with previous explicit consent of the consumer prior to the expiration of the period of notice, according to the § 7 sec. 6 let. a) of Act no 102/2014 Coll.;
ii. delivery of goods/services offered for the price affected by deviations in the financial market beyond NORW8 control with a potential to occur during the period of notice, according to the § 7 sec. 6 let. b) of Act no 102/2014 Coll.;
iii. delivery of goods adjusted as per the requirements/for the needs of the consumer, according to the § 7 sec. 6 let. c) of Act no 102/2014 Coll.;
iv. the supply of goods which are liable to deteriorate or expire rapidly, according to the § 7 sec. 6 let. d) of Act no 102/2014 Coll.;
v. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, according to the § 7 sec. 6 let. e) of Act no 102/2014 Coll.;
vi. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items, according to the § 7 sec. 6 let. f) of Act no 102/2014 Coll.;
vii. repair or maintenance carried out in a place designated by the consumer as per the consumer’s request (save for other than requested repairs/delivery of other than requested spare parts), according to the § 7 sec. 6 let. h) of Act no 102/2014 Coll.;
viii. delivery of audio records/video records/PC programmes whereby the original packing of such was unsealed by the consumer after delivery, according to the § 7 sec. 6 let. i) of Act no 102/2014 Coll.;
The Purchaser acknowledges that the goods offered by NORW8 are designated for sale primarily in Europe and electronic devices are hence equipped with Europlug. Variations thereto are not considered a defect.
The Purchaser acknowledges that the goods to be claimed under the warranty are to be delivered to the Slovak Republic by the Purchaser.
The Purchaser enters into the agreement by accepting the offer to enter into the agreement as displayed on the website operated by NORW8 and in particular by adding the requested product to the cart or using the “Buy Now” service (registered users only). The Purchaser may as well enter into the agreement with the assistance of NORW8 customer service representatives, either by telephone or by email. The Purchaser can change the products added to the cart as well as the selected shipping and payment method, i.e. check the order details, before placing a firm order. When adding the product to the cart, the Purchaser is recommended additional related services selected by NORW8 as per their popularity with other customers; the recommended services can be removed by the Purchaser from the cart before the transaction is completed. The purchase agreement is entered into upon the moment the Purchaser (having selected the shipping and payment method) submits the order and the order in question is received by NORW8 whereby NORW8 assumes no liability for any mistakes and errors (if any) having occurred during the transfer of data. The Purchaser is informed about the executed agreement in a confirmation email letter sent by NORW8 to the email address provided by the Purchaser.
The confirmation email letter is sent along with the NORW8’ General Business Terms and Conditions and Claims Code. Unless stated in the General Business Terms and Conditions otherwise, the executed agreement (incl. agreed price) may be amended or terminated only with the agreement of the parties or in cases stipulated by law.
The executed agreement is archived by NORW8 for at least five years from the execution day, however, not longer than for the period stipulated by relevant law. Archived for the performance purposes, the agreement is not additionally available to other than involved third parties. Information about the individual technical steps to be taken in order to enter into an agreement is implied and the process of entering into an agreement is comprehensibly described herein.
Under the purchase agreement, NORW8 undertakes to deliver the product to the Purchaser and allows them to acquire the title to the product under the purchase agreement; the Purchaser undertakes to receive the product from and pay the purchase price to NORW8.
As NORW8 reserves the right of ownership to the product, the Purchaser acquires the title to the product only after the purchase price has been paid in full.
NORW8 hands over the product to the Purchaser and the documents relating to it and enables the Purchaser to acquire title to the product in accordance with the agreement.
NORW8 meets its obligation to deliver the product to the Purchaser by enabling the Purchaser to view and try the product at the place of performance and informing the Purchaser thereabout in due course.
Products to be shipped by NORW8 are delivered to the Purchaser by submitting the product to the first shipping company and enabling the Purchaser to claim the rights implied by the shipping agreement with the shipping company. Products designated for Purchasers-consumers are delivered by NORW8 to the Purchasers/consumers only after NORW8 receives the product in question from the shipping company.
If more items are delivered in excess of the amount agreed, the purchase agreement is deemed entered into for the number of items delivered; unless the Purchaser rejects such items without undue delay.
NORW8 delivers the purchased product to the Purchaser in the agreed amount, quality and design.
If not agreed otherwise, the product is packed by NORW8 by commercial practise; if no commercial practise exists, the product in question is packed as to provide for its protection and preservation. The same applies also to goods to be shipped.
3. Risk of Damage
The product is faulty if it lacks the agreed characteristics. The product is deemed faulty also if the Purchaser is delivered other than the ordered product or the documents necessary for the use of the product in question contain defects.
The Purchaser can claim improper performance with reference to the defect inherent to the product at the moment the risk of damage passes to the Purchaser although the defect in question becomes evident only later. The Purchaser can claim the rights also with reference to a defect that has become evident later as result of a breach of NORW8’ obligation.
The Purchaser is obliged to examine the product, its characteristics and quantity as soon as feasible after the risk of damage to the product passes to the Purchaser.
The risk of damage passes to the Purchaser upon accepting the product in question; the same applies also to cases where the Purchaser rejects to accept the goods although having been enabled by NORW8 to view and try the product.
Damage to the product occurring after the risk of damage has passed to the Purchaser does not affect the Purchaser’s obligation to pay the purchase price unless the damage occurred as result of a breach of NORW8’ obligation.
If one party is delayed in accepting the product, the other party may and can reasonably sell the product at the expense of the delayed party and do so following a prior notice and providing the delayed party with an additional reasonable period to accept the product. The same applies also to delays on payment where the product cannot be accepted unless the purchase price is paid.
4. Liability (NORW8)
NORW8 guarantees to the Purchaser that the product is free from defects when received by the Purchaser. In particular, NORW8 guarantees to the Purchaser that, at the moment the product is received by the Purchaser:
1. The product has the characteristics agreed by the parties or (if no agreement is reached), the characteristics described by NORW8 or the manufacturer or expected by the Purchaser with reference to the nature of the goods and related advertisement.
2. The product can be used for the purposes stated by NORW8 or for the purposes for which the product of that kind is usually used.
3. The product is provided in the corresponding quantity, measurement or weight.
4. The product complies with the requirements stipulated by law.
If the product is found faulty within three months after having been received by the Purchaser, the product is deemed to have been faulty already when received by the Purchaser.
Unless stipulated otherwise, the Purchaser may and can claim faulty consumer goods within 12 months after receipt. This does not apply to:
1. discount-related defects;
2. usual wear and tear;
3. defects caused by ordinary use or wear and tear and evident at the moment of receipt by the Purchaser; or
4. cases implied by the nature of the case.
The Purchaser may and can claim faulty consumables (cosmetics, drugstore items, etc.) within twelve (12) months. If, however, a best before date is indicated on the product, the warranty period is shortened and terminates on the date indicated on the packaging.
The Consumer acknowledges that if any gifts are received with their order, it is not possible to claim faulty gifts within 12 months of their receipt. The Consumer may and can claim faulty gifts only within 14 days of their receipt.
The warranty periods are stipulated in the Claims Code.
Improper performance cannot be claimed if the Purchaser was aware about the defect before accepting the product or if the defect in question was caused by the Purchaser.
Discounted/used products found faulty can and may be subject to a reasonable discount rather than replacement.
5. Material Breach
If improper performance constitutes a material breach of the agreement, the Purchaser may and can:
1. have the defect removed by being delivered a new defect-free product or the missing part if such is not unreasonable with respect to the nature of the defect in question; in case of a component part affected by the defect, the Purchaser can only claim that the component part in question be replaced; if such is not feasible, the Purchaser may withdraw from the agreement; if, however, the above is not reasonable with respect to the nature of the defect in question, especially if the defect can be removed without undue delay, the Purchaser may and can have the defect removed for free;
2. have the defect removed by repair;
3. be given a reasonable discount on the purchase price; or
4. withdraw from the agreement.
When claiming the defect in question, the Purchaser informs NORW8 as to which of the aforementioned options the Purchaser has selected and does so either immediately or without undue delay thereafter whereby the selected option can be then changed only if so approved by NORW8; with the exception of a defect requested by the Purchaser to be repaired and subsequently being identified as irreparable. If the defects are not removed by NORW8 within a reasonable period or if the Purchaser is informed by NORW8 that the defects in question will not be removed, the Purchaser may and can claim a reasonable discount on the purchase price instead of withdrawing from the agreement or withdraw from the agreement.
If the Purchaser fails to select one of the options mentioned above, the rights implied by immaterial breach apply – see below.
In addition to cases where NORW8 cannot deliver a new defect-free product, replace the component part or repair the product, Purchasers/consumers may and can claim a reasonable discount also in cases where NORW8 fails to remedy the situation within a reasonable period or where the remedy would cause significant inconvenience to the Purchaser.
6. Immaterial Breach
If improper performance constitutes other than material breach, the Purchaser may and can have the defect removed or be given a reasonable discount on the purchase price.
Unless the Purchaser claims the discount on the purchase price or withdraws from the agreement, NORW8 may deliver the missing parts or remove the legal defect. Other defects can be removed at NORW8’ discretion either by repair or delivery of a new product.
If NORW8 fails to remove the defect in due course or refuses to remove the defect, the Purchaser may claim a reasonable discount on the purchase price or withdraw from the agreement whereby the selected option can then be changed only if so approved by NORW8.
7. General Breach
The Purchaser may claim to have the defect removed by being delivered a new thing or a replaced component part also in cases where the defect can be removed but the product cannot be used because of a repeated occurrence of the defect after repair or a larger number of defects. In such cases, the Purchaser may and can withdraw from the agreement.
If being delivered a new product, the Purchaser returns the original product back to NORW8 (along with all accessories delivered together with the product itself) and does so at NORW8’ cost.
Purchasers failing to report the defect without undue delay after the defect could have been identified by the Purchaser had the product been examined in due course and with sufficient care will not be adjudicated by court the rights under improper performance. The same applies also to a hidden defect not reported without undue delay after the defect could have been identified by the Purchaser had the product been examined with sufficient care, however, not later than within two years after the product has been delivered to the Purchaser.
8. Quality Warranty
In providing the quality warranty, NORW8 undertakes that the product in question will be fit for the ordinary purpose or will preserve the ordinary characteristics. The same applies also to the warranty period or best before date indicated on the packaging or advertised. The warranty may as well be arranged with reference to individual component parts of a product.
The warranty period commences on the day the product is delivered to the Purchaser. If the product is to be shipped to the Purchaser as agreed in the agreement, the warranty period commences only on the day the product is shipped to the designated place. If the purchased product is to be put into operation by a party other than NORW8, the warranty period commences only on the day the product is put into operation, provided that the respective service of putting the product into operation is ordered by the Purchaser no later than within three weeks after the product is received and that necessary assistance and co-operation of the Purchaser to render this service are provided.
The Purchaser cannot claim warranty with reference to a defect caused by outer circumstances after the risk of damage has passed to the Purchaser.
Pursuant to § 7 of Act no. 102/2014 Coll. on consumer protection in relation to sales of goods or provision of services based on distance and off-premises contracts, Consumers may and can withdraw from the agreement within a period of 14 days without giving any reason. The period stated in the first sentence commences on the day the agreement is executed, this being the day of:
1. receiving the goods (purchase agreements);
2. receiving the last delivery (agreements for the purchase of several types of goods/delivery of several parts); or
In the event the buyer opts to withdraw from the contract, and if the device contains personal data, NORW8 recommends the buyer backs up the data and then deletes it from the device.
Consumers may withdraw from the agreement by completing and submitting the form; once submitted, the completed form is confirmed as received by NORW8 in writing without undue delay. NORW8 provides the Purchaser/consumer with a Form for withdrawal from the Agreement, which is also Annex no. 1 of these GTC
Consumers may withdraw from the agreement also by sending a notice of withdrawal to:
If withdrawing from the agreement, the consumer is obliged to return to NORW8 the goods delivered by NORW8 and do so at consumer’s cost without undue delay, however, no later than within 14 days after withdrawing from the agreement.
The goods are to be returned complete, i.e. along with the delivered accessories and complete documentation, undamaged, clean, in the original packaging (if possible) and in the condition and value in which the goods have been received by the Purchaser. Any fuel tanks returned as part of the returned goods must be returned empty.
Agreements for the purchase of consumables (cosmetics, drugstore items, etc.) may be withdrawn only if the consumables in question are returned by the Purchaser undamaged, unused and in the original packaging.
Consumers deciding to withdraw from the agreement in the given period are recommended by NORW8 to send the goods to NORW8’ address along with a cover letter incl. the reason for withdrawal (not necessary), reference number of the proof of purchase and number of bank account so that the case can be addressed without delay.
Consumers are liable to NORW8 for any decrease in value of the goods caused by handling the goods other than as required by the nature and characteristics of the goods.
Consumers withdrawing from the agreement are refunded the entire amount paid under the agreement whereby this amount is refunded by NORW8 without undue delay, however, no later than within 14 days following the withdrawal, and with the use of the same method of payment as agreed in the agreement.
Consumers withdrawing from the agreement may as well be refunded the entire amount paid only after the goods are returned to NORW8 or after the consumers prove that the goods have been sent to NORW8.
Consumers acknowledge that if the goods are delivered along with any gifts, NORW8 and the Purchaser enter into a contract of donation on the condition that such contract of donation terminates as soon as the consumer enjoys its right and withdraws from the purchase agreement within a period of 14 days whereby the consumer must return the goods in question along with the gifts and everything obtained in relation thereto; if not returned, the same will be considered unjust enrichment. If the profits acquired by unjust enrichment cannot be returned, NORW8 may and can claim monetary compensation in the amount of ordinary price.
V. Personal Data Protection and Security
During the processing of orders and execution of agreements through the NORW8 website the personal data of Purchasers, visitors to the website of NORW8 and other persons (hereinafter referred to as the “Data subjects“) is processed. NORW8 is in the position of the Operator processing the personal data of the Data subjects when processing the personal data of the Data subjects. NORW8 shall ensure that the processing of personal data of the Data subjects is legal, fair and transparent. NORW8 shall process personal data only for specific purposes arising from the designated legal bases and shall ensure that any processing of the personal data of the Data subjects is carried out in accordance with data protection rules, in particular with Regulation (EU) 2016 / 679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and Act no. 18/2018 Z.z. on the protection of personal data and on amendments to certain acts, as amended. Terms and conditions of processing and protection of personal data in the operation of the NORW8’ website can be found here.
VI. Business Hours
Orders placed in the NORW8 e-shop are accepted 24 hours a day, seven days a week.
In the event of an information systems failure or force majeure, NORW8 assumes no liability for non-observance of the stipulated business hours.
The prices are contract prices. Prices quoted online in the e-shop are always up-to-date and valid. Prices quoted for individual products are final, that is, incl. VAT and other taxes and fees (if any) payable by the consumer for a product in question (excl. shipping fees, collection fees and cost of distance communication shown in the shopping cart in the amount depending on the option selected by the Purchaser).
Furthermore, NORW8 reserves the right to declare the purchase agreement void in case of misuse of promo code or similar product in case of breach of its terms and conditions, especially, but not only, when:
NORW8 reserves the right to declare the purchase agreement void in case of misused personal data, misused payment card, etc. or with reference to the intervention of an administrative or court authority of which the Purchaser is informed by NORW8. The Purchaser acknowledges that the purchase price cannot be entered into as valid in the aforementioned cases.
Special promotion prices are valid either until stocks are exhausted (with displayed information as to the number of items in question offered for the special promotion price) or for a limited period.
The “original price” refers to the price for which the goods in question were originally offered in NORW8’s e-shop or the manufacturer’s suggested retail price, excluding any bonuses, promotions, special offers or other discounts; the latter being at all times displayed alongside the selling price, which better reflects the product’s market price level.
The Purchaser acknowledges that NORW8 and the Purchaser need necessarily not enter into the agreement, especially if the goods are ordered by the Purchaser for a price mistakenly quoted on the website due to the internal NORW8 system error of which the Purchaser is informed by NORW8.
The price is stated on the order and in the text message confirming that the order has been placed. The Purchaser receives the goods for the price valid at the time of ordering. The Purchaser has the opportunity to get to know the total price including VAT and all other charges before placing the order. Orders can be placed as follows:
a. in the e-shop operated by NORW8 (openstore24.com); or
b. by email sent to firstname.lastname@example.org.
NORW8 recommends placing the orders in the e-shop by logging into the Purchaser’s user account registered at NORW8. If using public access, NORW8 further recommends logging out after placing the order.
Information about the exact shipping time is included in the email letter sent to the Purchaser. The shipping period and fees depend on the option selected by the Purchaser in the second step of placing the order.
NORW8 accepts the following for methods of payment
1. wire transfer;
2. online card payment (MasterCard/Visa) with the card details entered by the Purchaser being remembered by the respective bank and used for future payments (this option can be cancelled by the Purchaser in the section “My NORW8” / subsection “personal information”);
3. PayPal payments;
4. immediate payments; and
5. cash-on-delivery (for selected destinations only)
Unless paid in full and received, the goods remain the property of NORW8. The risk of damage passes to the Purchaser upon receipt.
Once the order is placed, the billing details of the Purchaser cannot be edited.
NORW8 reserves the right to offer only some methods of payment to the Purchaser and do so at its own discretion.
In the case of payment by credit card, the Buyer is obliged to protect the information on their payment card and cover their PIN code.
In case of cash payment, the Purchaser undertakes to comply with the provisions of Act no. 394/2012 Coll. on limitations of cash payments.
1. Delivery methods
NORW8 delivers the goods in co-operation with a shipping.
In case of force majeure or IT system disruption, NORW8 assumes no liability for late delivery of goods.
Information about the offered options, up-to-date terms and conditions and prices is available at www.openstore24.com.
Delivery of goods is limited by public holidays in the place of delivery.
NORW8 undertakes to deliver goods within a period of 20 days commencing on the day according to Article III. point 1.
To prevent damage/legitimisation of proceeds of crime (if any), NORW8 or NORW8’ contractual partners may and can request that the goods paid in advance be collected against a valid identity document (ID card, passport). Unless the said document is presented, the goods in question may and can be refused by NORW8 or NORW8’ contractual partners to be collected.
Goods purchased with a 0% VAT rate by Purchasers-legal entities being VAT payers at the moment of purchase will be delivered only to the governing body of the legal entity in question or to the person authorised in the submitted authenticated power of attorney. Goods purchased with a 0% VAT rate by Purchasers-freelancers being VAT payers at the moment of purchase will be delivered to the Purchaser-freelancer in question only against a valid ID document (ID card or passport).
When receiving the goods from the shipping company, the Purchaser – along with the shipping company representative – is obliged to properly and thoroughly inspect the delivery (namely the number of packages, undamaged sealing tape bearing the company logo and undamaged packaging) as per the enclosed delivery note. The Purchaser may refuse to accept the delivery shipped contrary to the purchase agreement, for instance with reference to incomplete or damaged delivery. If accepting the damaged delivery from the shipping company, the Purchaser is obliged to describe the damage in the delivery note of the shipping company.
Incomplete or damaged deliveries must be immediately reported by email to email@example.com and the damage be described in the report on damage executed with the shipping company representatives and sent to NORW8 by fax, email or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging do not limit the Purchaser’s right to claim the warranty; yet, they enable NORW8 to prove that the same do not represent a conflict with the purchase agreement.
The warranty terms and conditions are governed by the NORW8 Claims Code and relevant law of Slovak Republic. In general, the warranty certificate is replaced by the purchase document (Claims Code). The Claims Code regulate the NORW8’ complaint handling policy and it is available here.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any disputes arising between NORW8 and the Purchaser may be settled out at court through the Alternative Dispute Resolution or Online Dispute Resolution (ADR/ODR) procedure; with the Purchaser’s option to contact the ODR entity. The Purchaser can contact the subject of Alternative Dispute Resolution, such as the Slovak Trade Inspection (Slovenská obchodná inšpekcia). More information about the alternative dispute resolution can be found here. NORW8, however, recommends the Purchaser to first contact NORW8 to address the situation.
The NORW8’ supervisory authority is the Slovak Trade Inspection for the Bratislava Region, with its registered office at Prievozská 1325/32, 821 05 Bratislava.
The agreement is entered into in the English language. If the agreement is required to be translated for the Purchaser into another language, the English version prevails in case of discrepancies between the two language versions.
These General Business Terms and Conditions and parts hereto come into force and effect on November 1st 2019. The Seller reserves the right to change the GTC without prior notice.